Lone Star State, Lone Star Lifeline: How to Get a Free Government Cell Phone in Texas (2026)

Texas does Lifeline differently. While most states route applications through the federal National Verifier, Texas opted out of that system back in 2012 and runs its own — through a state-contracted administrator called LIDA, at texaslifeline.org. That's the first thing every Texan needs to know: if you start at the federal Lifeline portal, you'll get bounced back. The second thing: roughly two-thirds of eligible Texans are pre-approved automatically because Texas HHSC hands LIDA a fresh monthly roster of everyone enrolled in SNAP, Medicaid, or CHIP. If your name is on that roster, the eligibility part is already done before you even sign up. Texas also stacks $3.50 of its own money on top of the federal $9.25 — with one quirky restriction: it only counts toward voice service, not data-only plans. This guide walks you through Coordinated Enrollment vs. Self-Enrollment, why the Lone Star Card (EBT) photo gets rejected every time, and which provider fits where you live across the state's huge geography.

What Is Lifeline?

Lifeline is a permanent federal program — not to be confused with the Affordable Connectivity Program, which ended in 2024. It takes $9.25 off your monthly phone or internet bill if your household qualifies. The program is overseen by the FCC and run day-to-day by the Universal Service Administrative Company (USAC). In Texas, the Public Utility Commission of Texas (PUCT) supervises the state side of the program, and a contracted third-party administrator — LIDA (Low-Income Discount Administrator), operated by Solix, Inc. — actually processes every Texan's application.

What you typically get:

• A free smartphone (most carriers ship a basic 4G/5G Android; SafeLink in Texas is mostly BYOP — you bring your own)
• Unlimited talk and unlimited text on most plans
• A monthly bucket of high-speed data — 4.5 GB on baseline plans, 10-12 GB on better ones
• No contract, no credit check, no activation fee
• 911 access guaranteed even if you've used up your minutes

The Texas Bonus: $3.50 Extra a Month — Voice Only

Texas funds a small state-level supplement through the Texas Universal Service Fund (TUSF), which is collected as a percentage surcharge applied to in-state telecom receipts. The state credit comes out to $3.50 per month, which stacks on top of the federal $9.25 for a combined Texas Lifeline benefit of $12.75 a month.

One important catch: the PUCT's rules say that $3.50 can only apply to voice service — landline or cellular voice. A pure mobile-broadband or hotspot-only Lifeline plan caps at the federal $9.25 alone.

Practical translation: most wireless Lifeline plans bundle unlimited talk and text together with a data allowance, and the whole bundle qualifies for the full $12.75. The $3.50 is invisible to most subscribers — it surfaces as a bigger data cap or a free phone, not as a separate line item. But if you specifically want a data-only or hotspot Lifeline plan, you're capped at $9.25.

Two Ways to Apply — Coordinated vs. Self-Enrollment

The Texas system splits into two enrollment lanes, and figuring out which one you're in saves a lot of time.

Coordinated Enrollment (the auto-approval lane)

Once a month, Texas HHSC hands LIDA an updated data file listing everyone currently enrolled in:

• Medicaid
• SNAP (Texas's nutritional-assistance program runs through HHSC)
• CHIP (Children's Health Insurance Program)

If you're on that file, you've already been pre-approved before any form is filled out. When you sign up with a Lifeline carrier, LIDA cross-matches your name and information against the state roster — find a match, and the eligibility step is done. No document uploads. No waiting.

Around two-thirds of Texans who qualify for Lifeline land in this lane. If you're on Medicaid, SNAP, or CHIP, your fastest path is straightforward: pick a carrier, fill out a short signup form, and let LIDA handle confirmation in the background.

Self-Enrollment (the manual upload lane)

If you qualify through a program LIDA can't read directly from HHSC, you go through Self-Enrollment at texaslifeline.org. This lane requires uploading proof of eligibility and waits in a manual review queue.

You'll need Self-Enrollment if you qualify by:

• Federal Public Housing Assistance (Section 8)
• Supplemental Security Income (SSI)
• Veterans Pension or Survivors Benefit
• Tribal programs (BIA General Assistance, Tribal TANF, FDPIR, Tribal Head Start)
• Income (no qualifying program — just falling under the income threshold)

The federal portion (the $9.25 piece) gets processed in parallel — LIDA handles both sides.

Do You Qualify?

You qualify for Texas Lifeline if you meet one of these:

1. You're enrolled in a qualifying government program, including:

• Medicaid (and special variants like STAR+PLUS for seniors 65+, STAR Health for foster youth, Former Foster Care Children Medicaid through age 26)
• SNAP (Food Stamps via HHSC)
• CHIP
• Federal Public Housing Assistance (Section 8)
• Supplemental Security Income (SSI)
• Veterans Pension or Survivors Benefit
• Tribal programs — relevant only if you live on Alabama-Coushatta, Kickapoo, or Ysleta del Sur Pueblo lands

2. Your household income is under the threshold. Texas runs two parallel income limits, which is unusual:

This creates a weird middle zone: a household earning between 135% and 150% of FPG qualifies for the state-only $3.50 voice subsidy but not the federal $9.25. Approval happens at LIDA, and you'll see a partial discount on your bill.

Only one Lifeline benefit per household. Texas's LIDA runs a particularly tight de-duplication step beyond the federal NLAD — every month, it cross-checks the HHSC file against the active subscriber roll of each Texas Lifeline carrier. Find your name on two active lists? LIDA hands the benefit to whichever provider approved you most recently and drops you from the rest. Roommates and multi-generational households have to file the Texas Lifeline Household Worksheet — it's not optional.

Choosing a Provider in Texas

Texas geography splits Lifeline coverage hard. The dense urban quad — DFW (Dallas plus Fort Worth), Houston, plus Austin and San Antonio — has competitive T-Mobile and AT&T 5G. Outside those cores — the Panhandle up north (Amarillo, Lubbock), the Big Bend down by the Mexico border, the vast emptiness of West Texas, and the Rio Grande Valley in the south — Lifeline coverage leans decisively toward whichever carrier has the best low-band signal near you — usually Verizon or AT&T.

Which One Should You Pick?

By where you live:

• DFW metro (Dallas, Fort Worth, Arlington, Plano, Irving, Frisco): Assurance Wireless on T-Mobile is the obvious default — most data and free phone. Gen Mobile or Cliq are good alternatives with better support.
• Houston metro (Houston, Sugar Land, The Woodlands, Pearland, Pasadena): same — T-Mobile MVNOs work well, with AT&T-based options (Life Wireless) as a strong second.
• Austin / San Antonio metro corridor: T-Mobile coverage is dense; Assurance, AirTalk, or Gen Mobile all work well.
• West Texas — Midland, Odessa, San Angelo, Big Spring, Alpine, Del Rio: SafeLink on Verizon, almost without exception. Verizon's rural coverage in West Texas is the best of any carrier.
• Panhandle — Amarillo, Lubbock, Plainview, Pampa, Borger: SafeLink on Verizon again. T-Mobile mid-band thins out fast off the major corridors.
• Rio Grande Valley — Brownsville, Harlingen, McAllen, Edinburg, Mission, Pharr, Laredo: SafeLink for rural coverage. T-Mobile works in the major Valley towns but gets spotty quickly in the colonias and rural unincorporated areas.
• East Texas + I-35/I-45 corridors: Life Wireless on AT&T is a defensible default. AT&T's tower density in East and Central Texas is solid, and Lifeline traffic on AT&T tends to be less aggressively deprioritized than on T-Mobile.
• Bring Your Own Phone seekers: Gen Mobile pushes your monthly data cap up to 6 GB (from the standard 4.5 GB baseline) when you sign up BYOP — a real perk. SafeLink in Texas is mostly BYOP anyway. AirTalk also supports BYOP cleanly.

Watch Out: TruConnect's 5 Mbps Cap

TruConnect rides on T-Mobile but artificially caps your download speed at 5 Mbps on the standard Texas Lifeline plan. That's fine for text-heavy browsing and email, but it'll make HD video buffer noticeably and any large download crawl. To unlock 25 Mbps (still slower than T-Mobile native), you pay $1/month. Other T-Mobile MVNOs (Gen Mobile, AirTalk, Cliq) don't impose this artificial cap. If you've been comparing plans on advertised data caps and TruConnect looked competitive, factor the speed limit in.

Assurance Wireless also imposes a hard download-speed ceiling around 43 Mbps — even when you're connected to T-Mobile's 5G UC network — so that's your real-world top speed there.

Hardware Reality

Reddit threads from r/NoContract consistently note that the free phones from Assurance, TruConnect, and Stand Up Wireless are entry-level Androids with limited RAM. SafeLink doesn't ship free phones at all in Texas — they're BYOP-only. If you have a working unlocked iPhone or recent Android, BYOP almost always performs better. Gen Mobile and AirTalk are the standouts if you want a free phone that's reasonably good.

How to Apply

The two paths again, more concretely:

Coordinated Enrollment (Medicaid / SNAP / CHIP recipients):

1. Pick a Lifeline carrier
2. Fill out their quick sign-up form (name, address, last 4 SSN, DOB)
3. The carrier sends your info to LIDA; LIDA cross-matches with the monthly HHSC file
4. If you're on the file, approval is immediate or near-immediate

Self-Enrollment (everyone else):

1. Go to texaslifeline.org
2. Start a Self-Enrollment application
3. Upload your supporting docs (proof of program participation OR income proof)
4. Wait for manual review (typically 5-15 business days)
5. Once approved, pick a carrier and sign up

What you'll need:

• Photo ID — Texas driver's license, TX state ID, or U.S. passport (must be unexpired)
• Date of birth, last 4 of your SSN
• Physical street address (not a P.O. Box)
• For Self-Enrollment via SNAP: a current HHSC-issued SNAP Benefit Notice (the official award document, dated within the last year) — NOT your Lone Star Card (see below)
• For income qualification: a prior-year tax return, three consecutive months of pay stubs, your SSA-1099, or two months of bank statements showing direct deposits

You can check your application status at texaslifeline.org/checkstatus using your application ID or the barcode digits from a mailed form.

Common Problems and How to Fix Them

A few patterns repeat in Texas. Knowing them ahead of time saves weeks.

The Lone Star Card Error (The #1 SNAP-Related Rejection)

If you photograph your Texas Lone Star Card (the EBT card you swipe at the grocery store) and upload it as proof of SNAP enrollment, LIDA rejects it. Every time. The card itself doesn't show benefit dates or active eligibility, so it can't serve as proof.

What you actually need: an official SNAP Benefit Notice (sometimes labeled a SNAP Award Letter) issued by HHSC when your case was approved or last renewed. It must show your name, the program, your active dates, and the document itself has to be no older than 12 months. Don't have a current one? Log into Your Texas Benefits and download a fresh copy.

Name Mismatches

If your government ID says "Robert" but your Medicaid award letter says "Bob," the LIDA matching software flags it as a mismatch. Re-apply with your full legal name exactly as it appears on your most recent HHSC notice. Middle initials, married surnames, hyphenation — all matter.

Address Validation Fails

Rural Texas addresses on FM roads, unincorporated colonias, or country routes often fail the address checker. Use the LIDA portal's map tool or upload a recent utility bill. P.O. Boxes can be your billing address but not your residential address.

The 60-Day HHSC Drop-Off Trap

This one catches people off-guard. If your name briefly falls off the HHSC monthly roster — typically because your Medicaid or SNAP renewal hasn't finished processing yet — LIDA mails out a Self-Enrollment packet and opens a 60-day countdown. Mail the packet back with proof and your Lifeline service keeps running. Blow the deadline and the line drops down to full tariff rates.

If you receive LIDA mail about Self-Enrollment and you thought you were already on auto-approval, don't ignore it. Get your HHSC benefits recertified right away and complete the LIDA paperwork in parallel.

The Barcode-Required Online Recertification

Certain online recertifications on texaslifeline.org won't proceed unless you enter the trailing 9 digits from a barcode that LIDA prints on the paper form they mailed you. Tossed the envelope? The online flow simply locks you out. The workaround: dial the Texas Lifeline Call Center (toll-free at 1-866-454-8387) and recertify over the phone. Or — easier — just keep any LIDA mail until your renewal cycle is done.

Service Stops Because You Didn't Use It

Federal rules require at least one usage event every 30 days on a $0 line. Texas layers on a specific grace process: when the 30-day clock runs out, your carrier has to send a de-enrollment warning, and from that notice date you get a 15-day window to do *something* — a call, a text, a cellular data session (not on Wi-Fi), or even a sign-in to the carrier portal. Don't act inside those 15 days and your line is permanently switched off. Set a monthly reminder if you're mostly on home Wi-Fi.

Tribal Lifeline — The Three Federally Recognized Texas Tribes

Texas has three federally recognized tribes with reservation lands that qualify for the Enhanced Tribal Lifeline benefit. If your primary address is on one of these lands, you get:

• $34.25/month — that's the federal $9.25 baseline + a $25 Tribal enhancement
• A one-time Tribal Link Up credit, up to $100, against installation charges
• Up to $200 in additional setup balance deferred over a year with no interest

The three tribes:

Alabama-Coushatta Tribe of Texas — Polk County, East Texas

The largest reservation in Texas, headquartered in Livingston (east of Houston, north of Beaumont). Tribal Administration handles Lifeline assistance through the Human Resources & Social Services Department.

• Reservation offices at 571 State Park Road 56 in Livingston, TX 77351
• Phone: 936-563-1118
• Website: alabama-coushatta.com

Kickapoo Traditional Tribe of Texas — Maverick County, near Eagle Pass

Lands sit just outside Eagle Pass on the Rio Grande. Smaller community but full federal recognition.

Ysleta del Sur Pueblo (Tigua Nation) — El Paso County

The Tigua Nation, located just east of downtown El Paso. The federal trust relationship that underwrites the Enhanced Tribal benefits here was reinforced by the 1987 Restoration Act, and then reaffirmed at the Supreme Court in 2022 when *Ysleta del Sur Pueblo v. Texas* was decided in the Pueblo's favor.

• Government Liaison Office at 119 South Old Pueblo Road (El Paso, zip 79907)
• Phone: 915-859-8053
• Website: ysletadelsurpueblo.org

To apply at the enhanced rate, check the "Tribal Lands" box on your LIDA Certification Form, specify which tribe you're enrolled with, and attach one of the following:

• A current Tribal ID card
• A CDIB (Certificate of Degree of Indian Blood) certificate
• An active-participation letter for any qualifying Tribal program — that includes BIA General Assistance, Tribally Administered TANF, FDPIR, or Tribal Head Start (the last one is income-tested)

All three tribes maintain a Social Services staff who can take your paperwork from start to finish. Reaching out to them before you submit is the cleanest route.

Special Situations

Seniors (65+)

Texas seniors usually qualify through STAR+PLUS (the state's Medicaid managed care program for adults 65+) or via SSI, regular Medicaid, or income-based eligibility. The 150% FPG threshold is more generous than the federal 135%, so retirees living on modest fixed incomes can often qualify for at least the $3.50 state voice subsidy even if their federal piece is borderline.

Free help resources:

• Aging and Disability Resource Centers (ADRCs) — state-funded centers that help seniors find and apply for benefits. Dial 2-1-1 anywhere in Texas; the toll-free direct number is 1-877-541-7905.
• Texas Community Partner Program — a statewide web of community-based nonprofits, churches, and other faith-based organizations offering hands-on computer access and application assistance. Locate a partner at TexasCommunityPartnerProgram.com.

Bring:

• TX driver's license, state ID, or U.S. passport
• SSA-1099 (Social Security benefit statement)
• A prior-year tax return or two consecutive bank statements showing direct deposits

There's also a related benefit worth knowing about: Senate Bill 1976. The law lets Texas Retail Electric Providers (REPs) match Lifeline-style eligibility and offer their own targeted electric-bill discounts to customers already enrolled in SNAP or Medicaid. LIDA shares its eligibility roster with REPs who choose to participate, so if you qualify for Lifeline through one of those programs you may also be eligible for an electricity discount. Worth a call to your REP.

Foster Youth Aging Out

Texas runs one of the more generous foster-youth-to-Medicaid pipelines in the country. If you were a Texas foster youth when you turned 18, you automatically continue on Medicaid through the Former Foster Care Children (FFCC) Medicaid program — with no income test and no asset test — all the way to age 26. Because FFCC Medicaid is a Lifeline-qualifying program, that automatic Medicaid coverage is itself enough to get you onto Lifeline.

A separate program — Medicaid for Transitioning Foster Care Youth (MTFCY) — covers youth who were in foster care but didn't age out, with eligibility through age 21 subject to income rules.

Key help resources:

• Texas Foster Youth Justice Project (a project of Texas RioGrande Legal Aid) — free legal help and benefit navigation. Toll-free 1-877-313-3688. Email [email protected]. Main office at 1111 N. Main Avenue in San Antonio, TX 78212.
• DFPS Education and Training Voucher (ETV) program — up to $5,000/year in funding for higher-education costs. Information at the DFPS ETV page.

When you apply, bring:

• Your STAR Health or STAR Medicaid enrollment card
• Your Transition Plan or DFPS Verification of Foster Care (Form 2030)
• Any photo ID

Survivors of Family Violence

Texas has a specific protection here that's worth knowing about even though it's not strictly Lifeline. Under PUC Substantive Rules §25.478 and §26.24, certified family-violence survivors are allowed to set up a brand-new electric or telephone account without paying any deposit — the carrier's normal credit-check and deposit requirements get bypassed.

To use it: hand your utility provider a standardized certification letter, signed by someone authorized to sign it — that includes staff at a family-violence center, the clinician treating the survivor, a police officer, or the AG's office. A template letter is downloadable from the Texas Council on Family Violence (tcfv.org).

If you're piecing together independent service after leaving an abusive household, this combined with Lifeline can get you connected at near-zero out-of-pocket cost.

Veterans

Texas veterans on Veterans Pension or Survivors Benefit qualify for Lifeline. You'll go through the Self-Enrollment lane because LIDA can't auto-verify VA records — upload your annual VA pension verification letter or VA award letter. The major Texas VA hospitals (Houston, Dallas, San Antonio, El Paso, Temple, Big Spring, Harlingen) can issue replacement documentation.

Your Rights as a Lifeline Subscriber in Texas

The PUCT has codified consumer protections in Chapter 26 of the Texas Administrative Code. Most of these rules date back to the landline era and apply most directly to wireline carriers — the so-called Dominant Certificated Telecommunications Utilities, DCTUs (think AT&T, Frontier, Brightspeed). Several of the rules reach wireless Lifeline subscribers too. The headline rights:

Local Service Preservation (Rule §26.412). A landline DCTU is barred from killing your basic local dial tone over unpaid long-distance, toll, or vertical-feature charges (Caller ID, voicemail, and so on). Keep the local portion of your bill current and your line stays up. The carrier is allowed to apply a toll block to stop additional long-distance charges from piling on, but they can't cut dial tone over them.

Pre-Termination Notice. Before any disconnection for nonpayment, you get at least 10 days written notice by mail. The actual disconnection date can't fall on a weekend or state holiday — it defaults to the next business day.

Mandatory Deferred Payment Plans. Tell the utility you can't cover the past-due balance and you're entitled to a payment plan that stretches the balance across a minimum of three billing cycles. The only ground on which the carrier can say no: you've already had more than two disconnect notices in the prior 12-month period.

Slamming Protection (Rule §26.130). If a long-distance or local carrier gets swapped onto your account without your verified consent, you're entitled to free restoration with your previous carrier — and every charge that the unauthorized carrier billed during the affected window has to come off your account.

Vertical Feature Parity (codified at Rule §26.412 paragraph (d)(6)). Add-on calling features — Caller ID, Call Waiting, Call Blocking, voicemail — have to be sold to Lifeline subscribers at the same retail rate that non-Lifeline customers pay. Providers can't jack up these add-ons to claw back what the federal-state subsidy already covers on the basic line.

Family-Violence Survivor Deposit Waiver (covered above) — Rules §25.478 and §26.24.

Plus the federal Lifeline rules apply too: 911 access guaranteed regardless of remaining minutes, no early termination fees, free number portability (your TX area code moves with you to any Lifeline carrier free), and one-benefit-per-household enforcement.

Where to complain:

• Carrier disputes or billing problems: PUC Customer Protection Division at 1-888-782-8477
• LIDA application disputes — Coordinated Enrollment glitches, Self-Enrollment review delays, recertification problems: the Texas Lifeline Call Center (toll-free 1-866-454-8387)
• Anything federal — wrongful de-enrollment, duplicate-flag errors, USAC database disputes: the USAC support line at 1-800-234-9473

FAQ

Do I apply at texaslifeline.org or at the federal Lifeline portal?

texaslifeline.org. Texas opted out of the federal National Verifier in 2012, and the FCC reaffirmed that status in December 2019. LIDA is the only intake point for Texas applicants. If you start at the federal portal, your application will eventually have to land at LIDA anyway — better to start at the right door.

Why does my bill not show the $12.75 combined benefit?

Because the state $3.50 piece is restricted to voice service, and on most wireless plans your carrier draws reimbursement against a bundled package of voice plus data together. You see the combined benefit reflected in your data cap and your free phone — it isn't itemized as a stand-alone $3.50 entry. If you move to a data-only or hotspot-style plan, the $3.50 piece falls off.

My TruConnect data feels really slow — am I doing something wrong?

No. TruConnect caps download speeds at 5 Mbps on the standard Texas Lifeline plan. To unlock typical T-Mobile speeds (around 25 Mbps), you pay $1/month. Or switch to Gen Mobile, AirTalk, or Cliq — they don't impose comparable caps.

Can I bring my own iPhone or Android to Texas Lifeline?

Yes, most carriers support BYOP. The phone has to be a GSM-LTE or a 5G-capable device, and it needs to be unlocked from whatever carrier originally sold it. SafeLink in Texas is essentially BYOP-only — they don't ship free phones to Texans. Gen Mobile actually raises your monthly data cap (from 4.5 GB up to 6 GB) when you choose BYOP instead of a free phone.

My SNAP just got recertified — why did I get a LIDA mailer about Self-Enrollment?

Probably a temporary gap in the monthly HHSC file. LIDA gives you 60 days to either re-confirm your HHSC enrollment or complete a Self-Enrollment application with proof. Don't ignore the mailer — recertify your HHSC benefits ASAP and respond to LIDA.

How do I keep my service alive during the 30-day usage rule?

Make one call, send one text, or use cellular data (not Wi-Fi) once every 30 days. If you miss the 30-day mark, you get a warning notice and a 15-day grace window to do a usage event. Set a monthly reminder if you're mostly on Wi-Fi.

I aged out of Texas foster care. Do I automatically qualify?

Yes, until you turn 26. Texas foster youth who were in care on their 18th birthday stay on Medicaid (the Former Foster Care Children program) automatically, with no income requirement. That Medicaid coverage is itself a Lifeline qualifier. For free help threading the paperwork: the Texas Foster Youth Justice Project takes calls at 1-877-313-3688.

Can my Lifeline phone replace home internet?

Partially. Federal rules require Lifeline phones to support hotspot tethering, so you can connect a laptop or tablet for school or remote work. But you're capped by your plan's high-speed data — fine for occasional use, not enough for a streaming-heavy household.

Do I have to recertify every year?

Yes. If you're on Coordinated Enrollment (SNAP, Medicaid, CHIP via HHSC), recertification usually happens automatically through the monthly HHSC file. Self-Enrollment subscribers re-upload proof at texaslifeline.org or by mail. For some online recertifications, LIDA requires the last 9 digits of a barcode from a mailed form — save your LIDA mail.

The Bottom Line

Texas Lifeline is uniquely user-friendly if you're on Medicaid, SNAP, or CHIP — Coordinated Enrollment auto-approves about two-thirds of eligible applicants without any document uploads. If you qualify through any other path (income, FPHA, SSI, VA pension, Tribal), expect to go through Self-Enrollment with manual review at texaslifeline.org. The $3.50 state add-on is small but real, and the combined $12.75 benefit lets Texas carriers offer competitive plans across the state.

Quick pre-flight checklist before you start:

• Have your unexpired TX driver's license or state ID handy
• Know your last 4 SSN digits and your physical street address (not a P.O. Box)
• If you're on Medicaid, SNAP, or CHIP via HHSC, skip the document upload — Coordinated Enrollment auto-approves most people
• Never upload a photo of your Lone Star Card as SNAP proof — it gets rejected. Use an HHSC award letter dated within 12 months instead
• For Self-Enrollment, gather your documents before starting at texaslifeline.org
• Pick a provider based on where you live (urban triangle → Assurance T-Mobile, West TX / Panhandle / RGV → SafeLink Verizon, East/Central TX → Life Wireless AT&T)
• If TruConnect is on your shortlist, know about the 5 Mbps speed cap — either budget the $1/month unlock or pick a different T-Mobile MVNO
• Keep any mail from LIDA — it may contain a recertification barcode you'll need later

If you hit a snag, LIDA issues should be sent to the Texas Lifeline Call Center (the toll-free line is 1-866-454-8387), and carrier complaints go to the PUCT Customer Protection Division at 1-888-782-8477.

Welcome to Lone Star State connectivity.